FAQ

No, we no longer have a stationary store. Unfortunately, it is no longer possible to collect orders from our warehouse. Welcome to our online store. We try to ship orders on the same or next business day to ensure the shipment arrives as quickly as possible.

30 days from the date of receipt. The return address and form can be found in the link below: https://napiki.pl/pl/content/21-zwroty-i-reklamacje

Yes, if the previous order is not yet packed. Please place your order by selecting the "additional order - please add to the previous order" option in the deliveries.

We try to ship orders paid by BLIK, quick transfer and cash on delivery on the same or next business day. Orders paid by traditional transfer are shipped as soon as the payment is credited to our account.

If the selected payment has failed for some reason, you can make a traditional transfer to our account. Remember to enter the order number in the transfer title.

account number: 94 1050 1461 1000 0090 8263 4362

IBAN: PL 94 1050 1461 1000 0090 8263 4362

BIC SWIFT code: INGBPLPW

napiki.pl - TOTO

Radwańska 22 lok. 2

90-541 Łódź

Yes, of course  Please enter the address of the person to whom it is to be delivered in the delivery address. We do not pack as gifts, but we try to ensure that the orders sent are aesthetically packaged. You can add information to your order that it is a gift so that we can be 'double vigilant'. Receipts and invoices are sent electronically to the provided e-mail address.

Yes, we have J  You can order a gift card from us with delivery by courier or in electronic version (we will then send it to the provided e-mail address). You can choose different voucher values: PLN 50, 100, 200 and 500. You can purchase several vouchers at the same time, e.g. if you want to spend PLN 150 on a gift, choose one voucher worth PLN 100 and another one worth PLN 50.

Here is the link to the gift vouchers: https://napiki.pl/pl/module/iqitsearch/searchiqit?s=bon+prezent

Yes. J We send orders to many countries via courier. Shipping costs start from PLN 49. The full list of countries and price list can be found in the link below: https://napiki.pl/pl/content/1-wysylka

If the product is currently unavailable and the inscription 'Notify me about availability' is displayed, please click the button and enter your email address under the product price and confirm the action by clicking 'Notify me when it is available'. You will receive an email from us as soon as the product arrives. :)

Unfortunately we do not exchange products. You can return the product and place an order for another one. Here is the link to information on how and where to make a return: https://napiki.pl/pl/content/21-zwroty-i-reklamacje

Yes, it is possible to choose a VAT invoice instead of a receipt when placing an order.

However, if the order has already been placed for a natural person, unfortunately we cannot issue an invoice for the receipt.